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Deskzai - Customer Support System | Helpdesk | Support Ticket

Deskzai - Customer Support System | Helpdesk | Support Ticket v2.5

Deskzai is a robust web-based customer support system built using Laravel to simplify customer service operations.

  • Knowledge Base for creating and maintaining informative articles
  • Business Hour settings to align support availability with operational hours
  • Email to Ticket conversion and a dedicated User Ticket Portal
  • Analytics Reports for insights into support performance
  • Ticket Assign functionality for task delegation
  • AI Ticket Reply for automated responses and Collision Detection to prevent overlapping agent replies

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Last update:

06 Aug, 2024

Published:

17 Oct, 2024

Version:

2.5

Category:

Framework:

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