Manage customer support requests, track conversations, and organize your support workflow in one professional platform.
TicketFlow Pro is a self-hosted help desk and support ticket management application built with native PHP and MySQL, without Laravel or other PHP frameworks.
Designed for agencies, software companies, hosting providers, digital service businesses, and customer support teams, TicketFlow Pro helps organize and monitor daily support operations from a single dashboard.
Support Dashboard: Track open, pending, answered, and closed tickets from a central workspace.
Ticket Management: Create and manage support tickets with unique reference numbers.
Priority Levels: Organize tickets by urgency such as low, medium, high, and urgent.
Department Management: Route support tickets to different support departments.
Conversation Threading: Keep customer replies and support team replies in one organized timeline.
Internal Notes: Add private staff notes without exposing them to customers.
Status Tracking: Manage ticket progress with structured ticket states.
Customer Support Portal: Allow customers to submit support requests from a public-facing website.
Private Ticket Tracking: Customers can access their ticket status and conversation history through dedicated tracking links.
SLA Overview: Review service response targets and ticket activity from the dashboard.
Reports & CSV Export: Export supported records for reporting and review.
Demo Data: Install sample tickets, customers, conversations, and support activity.
Web-Based Installer: Easy browser-based installation and setup.
Native PHP 8.3+
MySQL / MariaDB
HTML5, CSS3, JavaScript
PDO database connection
Responsive design
No Laravel dependency
Administrator and staff authentication
Password hashing
CSRF protection
Prepared SQL queries
Login attempt limiting
Activity logging
Installer lock after setup
Basic server and writable directory checks
Turkish and English are supported on the public-facing website. Administrative localization is partially implemented in the current version.
Full PHP source code
Database schema
Installation wizard
Optional demo data
Customer support portal
Admin dashboard
Setup documentation
PHP 8.3 or later, MySQL/MariaDB, PDO MySQL, and an Apache-compatible hosting environment.
Developer: eeDigi Software Solutions
Website: https://eedigi.com
TicketFlow Pro provides a clean and practical solution for businesses that need a self-hosted support ticket platform.
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Trend Master
Published:
12 Oct, 2026
Version:
0.5.0
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