Common reasons for a declined refund

  • The request was submitted too late. Refund requests must reach us within 24 hours of purchase.
  • The reason falls under non-refundable situations — change of mind, lack of technical skill, or dissatisfaction with a product that matches its description.
  • The product description was accurate. If the item works as described and as shown in the demo, "it isn't what I expected" is not a valid ground.
  • The files were modified. Once you alter the downloaded code, we can no longer verify the original condition of the product.
  • Missing information. Requests without an order number or a clear description of the problem cannot be verified.

What you can do instead

  • If the product is supported, open a support ticket with the author — most technical problems are solved this way.
  • Check the item's documentation and the comments section on the product page.
  • If you found a genuine defect, reply to our support email with additional evidence (screenshots, error logs) and we will take another look.
Was this article helpful?

16 out of 17 found this helpful